After more than 10 years of almost daily use, here is my tribute to one tough bag! It's held up beautifully to trips across the world and through the washing machine. It's been sat on, spilled on, jumped on by pets, stuffed to the max or crammed into other luggage with no issues at all, and is still lovely, soft and shiny, zero problems with zippers and hardware. I'm retiring my bag (discontinued style) bc it's earned it and has finally started to show minor wear...after all this time. Signed, a happy (and now much older) customer.